AI Agent

Salesforce launches Agentforce Partner Network, aiming for a billion AI agents. Partners develop actions and templates for cross-system AI integration.

Salesforce and Google Cloud partner to create AI agents working across Customer 360 and Google Workspace, enhancing cross-platform productivity.

Salesforce and NVIDIA partner to enhance AI agents and avatars. Aim to accelerate AI development, improve performance, and create human-like interactions.

Salesforce launches Agentforce, autonomous AI agents for customer interaction. Atlas Reasoning Engine simulates human thought for complex tasks.

Ada's AI Agent, using OpenAI's LLMs, doubles customer query resolution rates to 60-80%. Aims for 100% resolution in customer service.