Salesforce

SIA has built an impressive track record with 250 AI use cases developed and 50 initiatives implemented across operations over 18 months.

Autonomous AI agents work behind the scenes without constant human supervision. Companies using Agentforce achieve ROI 5x faster than custom-built alternatives.

The marketplace debuts with 200+ partners offering pre-built AI components, addressing a key bottleneck in enterprise AI adoption—time and expertise to build capabilities.

Salesforce's help.salesforce.com implementation handled 380,000 customer service conversations with an 84% resolution rate, with only 2% requiring humans.

The integration enables multi-modal capabilities by incorporating Gemini's ability to process images, audio, and video alongside text with a 2M-token context window.

Salesforce intensifies focus on Agentforce, 'the first digital labour solution for enterprises,' pivoting from traditional CRM toward AI-powered workforce augmentation.