Company Profile: Unbabel
Last Updated October 20 2024
Unbabel, founded in 2013 in Lisbon, Portugal, by Vasco Pedro, João Graça, and Sofia Pessanha, is one of the leaders in the AI-powered translation industry. The company's mission is to eliminate language barriers in global business communication.
Unbabel offers a "Translation as a Service" platform that combines artificial intelligence with human expertise. This hybrid approach leverages neural machine translation, natural language processing, and machine learning technologies, complemented by human refinement to ensure high-quality translations. The platform primarily focuses on customer service communications, supporting 28 languages.
The company has raised approximately $91 million across multiple funding rounds, with investments from notable entities such as Salesforce Ventures, Google Ventures (GV), Microsoft Ventures, and Samsung NEXT. The workforce has expanded to over 800 employees.
High-profile clients include easyJet, Booking.com, Rovio Entertainment, Under Armour, Pinterest, and Facebook. In 2019, Unbabel opened a research lab in Pittsburgh, Pennsylvania.
Unbabel's unique value proposition lies in its scalable solution that combines AI efficiency with human nuance. This approach enables businesses to provide high-quality, localised customer support without the necessity of large, multilingual in-house teams.
The leadership team, led by CEO Vasco Pedro, has successfully guided the company through multiple funding rounds and expansions. The founders' diverse backgrounds in machine learning, software engineering, and business development have contributed to Unbabel's innovative approach and rapid growth.
Unbabel's potential impact on the language services industry is substantial. The platform's ability to support 28 languages and integrate seamlessly with existing customer service infrastructure makes it a scalable solution for businesses of all sizes.
Unbabels blend of artificial intelligence with human expertise makes the company's long-term viability appear strong.
Areas for Additional Research:
- AI Technologies and Competitor Comparison: Unbabel's AI technologies include neural machine translation, natural language processing, and machine learning, combined with human expertise to ensure high-quality translations. Comparatively, competitors like DeepL and Google Translate also utilise advanced AI models, with DeepL focusing on neural networks and Google leveraging its vast data resources.
- Data Privacy and Security Measures: Unbabel prioritises data privacy and security by performing rigorous security and privacy reviews of its processors before engagement. The company restricts data access to trusted and contractually bound staff, trains personnel on data privacy issues, and implements processes that consider privacy throughout all data processing activities.
- Talent Acquisition and Retention Strategies: Unbabel employs a global network of human translators to refine AI-generated translations. The company ensures data privacy by automatically removing sensitive, personally identifiable information before dispatching content to its human network.
Dislciamer - This profile is not an endorsement or recommendation. It is based on our own research and other publicly available information, and augmented by AI. AI-360 and it's publishers are not claiming accuracy. This information should only be considered as part of your own, wider reseach. No responsibility or liability is accepted by AI-360 or its publishers for any loss to any person, legal or physical, as a result of any statement, fact or figure contained in this profile. This profile and the AI-360 publication is not a substitute for professional advice.