Company Profile: Zelros
Last Updated October 19 2024
Founded in 2015 in Paris, France, by Christophe Bourguignat, Damien Philippon, and Fabien Vauchelles, Zelros specialises in transforming insurance distribution through its AI-driven software-as-a-service (SaaS) platform. The company focuses on providing personalised insurance recommendations for both personal and small business lines, utilising artificial intelligence and machine learning technologies to streamline sales and claims management processes.
Zelros' primary product is an end-to-end business platform designed to enhance common sales and claims scenarios. Key features include:
- Real-Time Recommendations: AI-driven suggestions to help insurance agents and financial advisors identify suitable products quickly, enhancing customer engagement and satisfaction.
- Omnichannel Engagement: Capabilities that allow seamless interaction across various channels, improving the customer experience.
- Data Enrichment: Integration of diverse data sources to provide comprehensive insights, aiding in informed decision-making.
- Automated Processes: Streamlining underwriting and subscription options to enable more efficient distribution of insurance products.
Zelros' platform also incorporates specialised large language models (LLMs) to assist agents in providing personalised, timely solutions across channels. These features collectively aim to improve efficiency for insurance providers and enhance the customer experience.
Zelros has gained significant traction in the insurtech sector. The company has been recognised as one of the most innovative companies in the industry, earning a place on the INSURTECH 100 list. Additionally, Zelros received the European Technology Innovation Leadership Award from Frost & Sullivan in 2021 for enhancing customer experience and personalisation in the insurance industry.
The company has successfully expanded operations beyond France, entering multiple European markets and establishing a foothold in North America with plans for further growth.
As of 2021, Zelros had raised a total of $16.5 million across two funding rounds. The company's investor base includes notable names such as Benhamou Global Ventures, Plug and Play Tech Centre, 42CAP, Hi Inov - Dentressangle, ISAI Cap Venture, and astorya.vc.
Since its founding, Zelros has grown its team size by over 350% and expanded into multiple European markets. With its recent Series A funding of $11 million in 2021, Zelros opened its North American headquarters in Montreal, with plans to hire additional employees and further enhance its technological capabilities. The company also works with leading insurance providers in Europe, such as BPCE, AXA, Crédit Agricole, MAIF, La Banque Postale, AssurOne, and +Simple.
Zelros’ workforce currently stands at approximately 60 employees.
By providing personalised recommendations and streamlining the sales process, the platform not only improves efficiency for insurance providers but also enhances the customer experience.
The company's commitment to responsible AI use aligns well with increasing regulatory scrutiny and consumer expectations for ethical AI applications.
The company's successful expansion into new markets, particularly North America, will be crucial.
Areas for Additional Research
- Client Base and Use Cases:
- Impact Metrics: Information on the measurable impact of Zelros' solutions on insurance sales performance and customer satisfaction.
- Product Diversification Plans: Insights into future product diversification or adaptation for different segments of the insurance market.
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